.hl-complaints-host{position:relative!important;padding:0!important;overflow:hidden!important;min-height:760px!important;background:#fff!important}.hl-complaints-host>:not(.hl-complaints-app){display:none!important}.hl-complaints-app{position:absolute;inset:0;z-index:20;background:#fff;color:#263548;font-size:13px;display:flex;flex-direction:column;overflow:hidden}.hl-cp-topline{height:43px;flex:0 0 43px;display:flex;align-items:center;padding:0 16px;border-bottom:1px solid #e6ebf1;background:#fff;color:#59697e}.hl-cp-topline b{color:#394a61}.hl-cp-grid{flex:1;min-height:0;display:grid;grid-template-columns:minmax(410px,470px) minmax(620px,1fr) minmax(330px,390px);background:#eef2f6;gap:0}.hl-cp-left,.hl-cp-center,.hl-cp-right{min-width:0;min-height:0}.hl-cp-left{background:#f3f6f9;border-right:1px solid #dfe6ee;padding:12px 12px 0;overflow:hidden;display:flex;flex-direction:column}.hl-cp-title{height:42px;display:flex;align-items:center;justify-content:space-between;gap:10px}.hl-cp-title h2{margin:0;font-size:17px;color:#15253b}.hl-cp-title small{font-size:14px}.hl-cp-title>div{display:flex;gap:8px}.hl-cp-title button{height:30px;padding:0 15px;border-radius:3px;cursor:pointer}.hl-cp-outline{background:#fff;border:1px solid #d8e0e9;color:#516077}.hl-cp-sync{background:#edf6ff;border:1px solid #91c9fb;color:#168df0}.hl-cp-search{height:38px;display:grid;grid-template-columns:100px 1fr 62px;margin:2px 0 10px}.hl-cp-search select,.hl-cp-search input{border:1px solid #d8e0e9;background:#fff;padding:0 10px;outline:none}.hl-cp-search select{border-radius:3px 0 0 3px;color:#55657a}.hl-cp-search input{border-left:0}.hl-cp-search button{border:0;background:#168fee;color:#fff;border-radius:0 3px 3px 0}.hl-cp-tabs{height:42px;display:grid;grid-template-columns:1fr 1fr 1.25fr .7fr;border:1px solid #dce4ed;border-radius:3px;background:#fff;position:relative;overflow:visible}.hl-cp-tabs>button,.hl-cp-other-wrap>button{border:0;border-right:1px solid #dfe5ed;background:#fff;color:#263548;cursor:pointer;white-space:nowrap}.hl-cp-tabs button.active{background:#439cf2;color:#fff}.hl-cp-tabs em{font-style:normal;color:#f05a56;margin-left:3px}.hl-cp-tabs button.active em{color:#fff}.hl-cp-other-wrap{position:relative}.hl-cp-other-wrap>button{width:100%;height:100%;border-right:0}.hl-cp-other-menu{position:absolute;right:0;top:43px;width:170px;background:#fff;border:1px solid #dfe5ed;box-shadow:0 7px 22px rgba(31,51,77,.16);z-index:100;border-radius:3px;overflow:hidden}.hl-cp-other-menu[hidden]{display:none!important}.hl-cp-other-menu button{display:flex;width:100%;height:42px;align-items:center;justify-content:space-between;padding:0 14px;border:0;border-bottom:1px solid #eef2f5;background:#fff;color:#4b5b70}.hl-cp-other-menu button:hover{background:#f3f8fd}.hl-cp-dates{height:36px;display:grid;grid-template-columns:1fr 34px 1fr;align-items:center;margin:10px 0 11px}.hl-cp-dates input{height:32px;border:1px solid #dbe3eb;background:#fff;padding:0 9px;color:#6b7889}.hl-cp-dates span{text-align:center}.hl-cp-list{flex:1;overflow:auto;padding-right:2px}.hl-cp-card{background:#fff;border:1px solid #dfe6ee;border-radius:9px;margin-bottom:11px;padding:10px 12px;cursor:pointer}.hl-cp-card:hover{border-color:#7dc1fa}.hl-cp-card.active{border:2px solid #1498ff;padding:9px 11px}.hl-cp-card-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px;color:#4d5d71}.hl-cp-card-top b{color:#36475d}.hl-cp-card-top em{font-style:normal;padding:5px 7px;border-radius:6px;background:#fff0ef;color:#ff6a67}.hl-cp-card-body{display:grid;grid-template-columns:58px 1fr;gap:10px;line-height:1.75}.hl-cp-card-body img,.hl-cp-noimg{width:58px;height:58px;object-fit:cover;border:1px solid #e2e7ed;background:#f5f7f9}.hl-cp-detail-tag{background:#6e7782;color:#fff;padding:3px 7px;margin-right:5px}.hl-cp-list-end{text-align:center;color:#9aa4b1;padding:2px 0 12px}.hl-cp-empty{text-align:center;color:#9aa4b1;padding:28px 12px}.hl-cp-empty.big{height:100%;display:flex;align-items:center;justify-content:center;font-size:14px}.hl-cp-error{padding:20px;color:#d94a47;text-align:center}.hl-cp-center{background:#fff;display:flex;flex-direction:column;border-right:1px solid #dfe6ee;position:relative}.hl-cp-chat-head{height:52px;flex:0 0 52px;display:flex;align-items:center;padding:0 16px;font-weight:700;font-size:16px;border-bottom:1px solid #edf0f4}.hl-cp-conv-tabs{height:52px;flex:0 0 52px;display:grid;grid-template-columns:1fr 1fr;border-bottom:1px solid #dfe6ee}.hl-cp-conv-tabs[hidden]{display:none!important}.hl-cp-conv-tabs button{border:0;background:#fff;font-weight:700;font-size:14px}.hl-cp-conv-tabs button.active{background:#edf7ff;color:#168fee}.hl-cp-history{flex:1;overflow:auto;padding:18px 20px 20px;background:#fff}.hl-cp-day{text-align:center;color:#7a8796;margin:4px 0 14px}.hl-cp-event{height:47px;border-top:3px solid #1598ff;background:#f4f6f8;border-radius:6px;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:15px;margin-bottom:18px}.hl-cp-event.closed{border-top:0;margin-top:18px}.hl-cp-msg{display:flex;gap:10px;margin:15px 0;max-width:76%}.hl-cp-msg.seller{margin-left:auto;flex-direction:row-reverse}.hl-cp-msg.mediator{max-width:84%}.hl-cp-avatar{width:34px;height:34px;flex:0 0 34px;border-radius:50%;background:#2f93ef;color:#fff;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700}.hl-cp-msg.mediator .hl-cp-avatar{background:#ffd82e;color:#254463}.hl-cp-msg-main{min-width:0}.hl-cp-msg-main>b{display:block;margin-bottom:6px}.hl-cp-bubble{background:#f7f8fa;border:1px solid #edf0f4;border-radius:14px;padding:11px 14px;line-height:1.7;white-space:pre-wrap;word-break:break-word}.hl-cp-msg.seller .hl-cp-bubble{background:#eef7ff}.hl-cp-msg-label{font-size:11px;color:#9aa4b1;margin-bottom:3px}.hl-cp-msg-trans{border-top:1px dashed #dce2e8;margin-top:9px;padding-top:8px}.hl-cp-msg-main small{display:block;color:#7d8997;margin-top:4px}.hl-cp-warning{height:30px;flex:0 0 30px;display:flex;align-items:center;padding:0 12px;border-top:1px solid #eef1f4;color:#ef8d1e;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.hl-cp-composer{height:132px;flex:0 0 132px;border-top:1px solid #dfe6ee;position:relative}.hl-cp-tools{height:38px;display:flex;align-items:center;border-bottom:1px solid #e6ebf0}.hl-cp-tools select,.hl-cp-tools button{height:38px;border:0;background:#fff;padding:0 11px}.hl-cp-tools select{color:#27374b}.hl-cp-blue{background:#1598ef!important;color:#fff!important;margin:0 5px}.hl-cp-tool{color:#2e3c4e}.hl-cp-send{margin-left:auto!important;background:#1598ef!important;color:#fff!important;min-width:64px}.hl-cp-send:disabled{opacity:.55}.hl-cp-composer textarea{width:100%;height:92px;border:0;resize:none;outline:none;padding:12px 14px 22px;color:#344357}.hl-cp-char{position:absolute;right:9px;bottom:5px;color:#5d6978;font-size:11px}.hl-cp-quick-wrap{position:relative;height:38px}.hl-cp-quick-pop{position:absolute;bottom:41px;left:-110px;width:290px;max-height:390px;background:#fff;border:1px solid #dfe5ec;box-shadow:0 12px 32px rgba(21,42,68,.18);z-index:120;border-radius:4px;overflow:hidden}.hl-cp-quick-pop[hidden]{display:none!important}.hl-cp-quick-search{margin:12px;border:1px solid #d8e0e8;height:34px;display:flex;align-items:center;padding:0 10px;gap:7px}.hl-cp-quick-search input{border:0;outline:none;min-width:0;flex:1}.hl-cp-quick-create{border:0;background:#fff;color:#168fee;height:38px;padding:0 14px;text-align:left;width:100%}.hl-cp-quick-list{max-height:270px;overflow:auto;padding-bottom:7px}.hl-cp-quick-list button{display:block;width:100%;height:39px;text-align:left;border:0;background:#fff;padding:0 18px;color:#2f4055}.hl-cp-quick-list button:hover{background:#f3f8fd}.hl-cp-right{background:#fff;padding:10px 11px 18px;overflow:auto}.hl-cp-type-badge{display:inline-block;margin:1px 0 8px;padding:4px 7px;background:#fff1f0;color:#ff6964;border-radius:5px}.hl-cp-right section{border-top:1px solid #edf0f3;margin-top:8px;padding-bottom:9px}.hl-cp-right section h3{height:39px;margin:0 -1px 7px;padding:0 10px;background:#f6f7f8;display:flex;align-items:center;font-size:14px;color:#273648}.hl-cp-right section p{line-height:1.6;margin:8px 7px;color:#465568}.hl-cp-right .muted{color:#9aa4b1}.hl-cp-action-tags{display:flex;flex-wrap:wrap;gap:6px;padding:2px 7px 8px}.hl-cp-action-tags span{padding:5px 8px;border:1px solid #8fc9fa;color:#168fee;border-radius:3px;background:#f7fbff}.hl-cp-warntext{color:#f1843a!important}.hl-cp-history-event{display:grid;grid-template-columns:1fr auto;gap:3px 7px;padding:6px 8px;border-bottom:1px solid #eef1f4}.hl-cp-history-event b{grid-column:1}.hl-cp-history-event span{grid-column:1;color:#617086}.hl-cp-history-event small{grid-row:1/3;grid-column:2;align-self:center;color:#8a95a3}.hl-cp-kv{padding:1px 8px;line-height:1.75;color:#526176}.hl-cp-kv b{font-weight:500;color:#27374b}.hl-cp-product{display:grid;grid-template-columns:64px 1fr;gap:10px;padding:10px 8px;border-top:1px solid #eef1f4;margin-top:7px;line-height:1.6}.hl-cp-product img,.hl-cp-product .hl-cp-noimg{width:64px;height:64px;object-fit:cover}.hl-cp-product a{display:block;color:#168fee;margin-bottom:3px;font-weight:600}@media(max-width:1500px){.hl-cp-grid{grid-template-columns:390px minmax(540px,1fr) 330px}.hl-cp-title h2{font-size:15px}.hl-cp-tabs{font-size:12px}.hl-cp-card-body{grid-template-columns:52px 1fr}.hl-cp-card-body img,.hl-cp-card-body .hl-cp-noimg{width:52px;height:52px}}@media(max-width:1200px){.hl-cp-grid{grid-template-columns:360px minmax(520px,1fr) 300px}.hl-cp-right{font-size:12px}}

/* ================= 恒链BI V173 投诉管理重构 ================= */
.hlbi-complaints-notice{position:fixed!important;top:78px!important;left:50%!important;right:auto!important;transform:translateX(-50%)!important;z-index:2147483000!important;min-width:280px!important;max-width:min(760px,calc(100vw - 80px))!important;text-align:left!important;box-shadow:0 8px 28px rgba(22,48,77,.18)!important}
.hl-cp-sync-wrap{position:relative;display:inline-flex}.hl-cp-sync-tip{display:none;position:absolute;left:50%;bottom:38px;transform:translateX(-50%);white-space:nowrap;background:#fff;color:#263548;border:1px solid #dfe5ec;border-radius:4px;padding:10px 13px;box-shadow:0 7px 22px rgba(31,51,77,.18);z-index:180;font-size:12px;font-weight:400}.hl-cp-sync-tip:after{content:"";position:absolute;left:50%;bottom:-6px;width:10px;height:10px;background:#fff;border-right:1px solid #dfe5ec;border-bottom:1px solid #dfe5ec;transform:translateX(-50%) rotate(45deg)}.hl-cp-sync-wrap:hover .hl-cp-sync-tip{display:block}
.hl-cp-grid{grid-template-columns:minmax(390px,445px) minmax(590px,1fr) minmax(320px,355px)!important}
.hl-cp-left{padding-top:8px!important}.hl-cp-title{height:44px!important}.hl-cp-title h2{font-size:16px!important}.hl-cp-tabs{height:40px!important}.hl-cp-dates{margin:8px 0 9px!important}
.hl-cp-card{border-radius:7px!important;margin-bottom:9px!important}.hl-cp-card-body{grid-template-columns:54px 1fr!important;line-height:1.65!important}.hl-cp-card-body img,.hl-cp-card-body .hl-cp-noimg{width:54px!important;height:54px!important;object-fit:contain!important;background:#fff!important}.hl-cp-card-top{margin-bottom:7px!important}.hl-cp-detail-tag{cursor:pointer}.hl-cp-copy{border:0!important;background:transparent!important;padding:0 3px!important;color:#66798e!important;cursor:pointer!important;font-size:12px!important;vertical-align:baseline!important}.hl-cp-copy:hover{color:#168fee!important}.hl-cp-list-empty{padding:42px 10px;text-align:center;color:#9ca7b4}.hl-cp-no-results .hl-cp-center{grid-column:2/4;background:#eef2f6!important;border-right:0!important}.hl-cp-no-results .hl-cp-right,.hl-cp-no-results .hl-cp-chat-head,.hl-cp-no-results .hl-cp-conv-tabs,.hl-cp-no-results .hl-cp-warning,.hl-cp-no-results .hl-cp-composer{display:none!important}.hl-cp-no-results .hl-cp-history{background:#eef2f6!important;padding:0!important}.hl-cp-empty-work{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;color:#6f7b88;gap:24px}.hl-cp-empty-work p{margin:0;color:#4e5a68}.hl-cp-empty-icon{position:relative;width:122px;height:104px}.hl-cp-empty-icon>span{position:absolute;left:5px;top:0;width:105px;height:72px;background:#15a3f3;border-radius:48% 48% 44% 44%}.hl-cp-empty-icon>span:after{content:"";position:absolute;right:8px;bottom:-13px;border:14px solid transparent;border-top-color:#15a3f3;transform:rotate(-18deg)}.hl-cp-empty-icon>b{position:absolute;left:38px;top:19px;color:#fff;font-size:34px;letter-spacing:4px;line-height:1}.hl-cp-empty-icon>i{position:absolute;right:3px;bottom:8px;width:35px;height:31px;background:#1598ef;border-radius:50%;box-shadow:0 12px 16px rgba(21,152,239,.18)}
.hl-cp-center{background:#fff!important}.hl-cp-history{padding:14px 16px 20px!important}.hl-cp-chat-head{height:48px!important;flex-basis:48px!important;font-size:15px!important}.hl-cp-conv-tabs{height:48px!important;flex-basis:48px!important}.hl-cp-event{height:42px!important;font-size:14px!important;margin-bottom:16px!important}.hl-cp-day{margin-bottom:11px!important}.hl-cp-msg{max-width:78%!important;margin:13px 0!important}.hl-cp-msg.mediator{max-width:86%!important}.hl-cp-bubble{white-space:pre-wrap!important}.hl-cp-msg-attachments{display:flex;gap:8px;flex-wrap:wrap;margin-top:9px}.hl-cp-msg-image{display:block;width:58px;height:58px;border:1px solid #e1e7ed;border-radius:4px;overflow:hidden;background:#fff;cursor:pointer}.hl-cp-msg-image img{width:100%;height:100%;display:block;object-fit:contain}.hl-cp-msg-image:hover{border-color:#53adf4;box-shadow:0 0 0 2px rgba(24,143,238,.1)}.hl-cp-file{display:flex;align-items:center;gap:5px;padding:6px 9px;border:1px solid #dfe6ed;background:#fff;border-radius:4px;color:#168fee;text-decoration:none!important;max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.hl-cp-msg-label.trans-label{margin-top:8px}.hl-cp-warning{height:28px!important;flex-basis:28px!important}
.hl-cp-composer{height:142px!important;flex:0 0 142px!important;display:grid!important;grid-template-columns:1fr 1fr!important;background:#fff!important}.hl-cp-compose-pane{position:relative;min-width:0;border-right:1px solid #dfe6ee}.hl-cp-compose-pane.right{border-right:0}.hl-cp-tools{height:36px!important}.hl-cp-tools select,.hl-cp-tools button{height:36px!important}.hl-cp-compose-pane textarea{width:100%!important;height:105px!important;border:0!important;resize:none!important;outline:none!important;padding:11px 13px 22px!important;color:#344357!important;background:#fff!important}.hl-cp-compose-pane.left textarea{padding-bottom:10px!important}.hl-cp-char{right:8px!important;bottom:4px!important}.hl-cp-send{margin-left:auto!important;min-width:60px!important}.hl-cp-tool{cursor:pointer}.hl-cp-blue:disabled,.hl-cp-send:disabled{opacity:.55!important}
.hl-cp-right{padding:8px 10px 16px!important}.hl-cp-right section h3{justify-content:space-between!important}.hl-cp-right section h3 span{font-weight:400;color:#64758a}.hl-cp-product{grid-template-columns:62px 1fr!important}.hl-cp-product img,.hl-cp-product .hl-cp-noimg{width:62px!important;height:62px!important;object-fit:contain!important;background:#fff!important}.hl-cp-full{display:inline-block;padding:1px 4px;border-radius:3px;background:#52bf3f;color:#fff;font-size:10px;vertical-align:middle}.hl-cp-kv b{font-weight:500!important}.hl-cp-action-tags span{background:#fff!important}.hl-cp-type-badge{margin-left:1px!important}

/* V210：按旧 BI 投诉管理统一三栏比例、字号、颜色与交互。 */
.hl-complaints-app{font-family:"Helvetica Neue",Helvetica,"PingFang SC","Hiragino Sans GB","Microsoft YaHei",Arial,sans-serif!important;font-size:14px!important;color:#303133!important}
.hl-cp-topline{height:44px!important;flex-basis:44px!important;padding:0 20px!important;color:#606266!important}
.hl-cp-grid{grid-template-columns:minmax(450px,28%) minmax(610px,1fr) minmax(350px,21.5%)!important;background:#f3f5f9!important}
.hl-cp-left{padding:10px 20px 0!important;background:#f3f5f9!important;border-right:0!important}
.hl-cp-title{height:44px!important}.hl-cp-title h2{font-size:17px!important;color:#222!important;font-weight:700!important}.hl-cp-title small{font-size:17px!important}
.hl-cp-title button{height:30px!important;font-size:14px!important;padding:0 16px!important;background:#fff!important}.hl-cp-sync{color:#409eff!important;border-color:#b3d8ff!important;background:#ecf5ff!important}
.hl-cp-search{height:36px!important;grid-template-columns:105px 1fr 70px!important;margin:0 0 10px!important}.hl-cp-search select,.hl-cp-search input,.hl-cp-search button{font-size:14px!important}.hl-cp-search button{background:#409eff!important}
.hl-cp-tabs{height:42px!important;font-size:14px!important;border-color:#dcdfe6!important}.hl-cp-tabs>button,.hl-cp-other-wrap>button{color:#303133!important}.hl-cp-tabs button.active{background:#409eff!important;color:#fff!important}
.hl-cp-dates{height:38px!important;margin:9px 0 10px!important}.hl-cp-dates input{height:32px!important;font-size:14px!important;border-color:#dcdfe6!important}
.hl-cp-card{border:1px solid #dcdfe6!important;border-radius:10px!important;margin-bottom:12px!important;padding:11px 13px!important;color:#303133!important}.hl-cp-card.active{border:2px solid #00a5f8!important;padding:10px 12px!important}.hl-cp-card-top{margin-bottom:9px!important;color:#606266!important}.hl-cp-card-top em{padding:4px 7px!important;border-radius:4px!important;background:#fef0f0!important;color:#f56c6c!important}.hl-cp-card-body{grid-template-columns:58px 1fr!important;gap:10px!important;line-height:1.65!important}.hl-cp-card-body img,.hl-cp-card-body .hl-cp-noimg{width:58px!important;height:58px!important}.hl-cp-detail-tag{background:#606266!important;padding:3px 8px!important}
.hl-cp-center{border-right:0!important}.hl-cp-chat-head{height:52px!important;flex-basis:52px!important;padding:0 14px!important;font-size:16px!important;color:#222!important}.hl-cp-history{padding:16px 24px 20px!important}.hl-cp-day{font-size:14px!important;color:#606266!important;margin:4px 0 14px!important}.hl-cp-event{height:47px!important;font-size:16px!important;border-top-color:#409eff!important;background:#f4f5f7!important;border-radius:5px!important}.hl-cp-msg{max-width:75%!important;gap:10px!important;margin:16px 0!important}.hl-cp-avatar{width:40px!important;height:40px!important;flex-basis:40px!important;background:#409eff!important}.hl-cp-msg-main>b{font-size:14px!important;color:#303133!important}.hl-cp-bubble{font-size:14px!important;line-height:1.65!important;background:#f7f7f7!important;border-color:#ebeef5!important;border-radius:16px!important;padding:12px 15px!important}.hl-cp-msg.seller .hl-cp-bubble{background:#ecf5ff!important}.hl-cp-msg-main small{font-size:12px!important;color:#606266!important}
.hl-cp-warning{height:30px!important;flex-basis:30px!important;font-size:13px!important;color:#e6a23c!important}.hl-cp-composer{height:148px!important;flex-basis:148px!important}.hl-cp-tools,.hl-cp-tools select,.hl-cp-tools button{height:38px!important;font-size:14px!important}.hl-cp-blue,.hl-cp-send{background:#409eff!important}.hl-cp-compose-pane textarea{height:109px!important;font-size:14px!important;color:#303133!important}.hl-cp-char{font-size:12px!important}
.hl-cp-outgoing-files{position:absolute;left:8px;right:8px;top:42px;display:flex;gap:6px;z-index:2;overflow:hidden}.hl-cp-outgoing-files[hidden]{display:none!important}.hl-cp-outgoing-files span{display:inline-flex;align-items:center;max-width:240px;height:28px;padding:0 7px;border:1px solid #dcdfe6;border-radius:3px;background:#fff;color:#606266;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.hl-cp-outgoing-files button{border:0;background:transparent;color:#909399;font-size:17px;cursor:pointer}.hl-cp-outgoing-files:not(:empty)+textarea{padding-top:42px!important}
.hl-cp-right{padding:10px 16px 18px!important;font-size:14px!important}.hl-cp-type-badge{padding:4px 7px!important;border-radius:4px!important;background:#fef0f0!important;color:#f56c6c!important}.hl-cp-right section{border-top:0!important;margin-top:8px!important}.hl-cp-right section h3{height:40px!important;margin:0 0 8px!important;padding:0 13px!important;background:#f4f4f5!important;color:#000!important;font-size:14px!important;cursor:pointer!important}.hl-cp-right section.collapsed>:not(h3){display:none!important}.hl-cp-right section p{font-size:14px!important;color:#303133!important}.hl-cp-kv{font-size:14px!important;line-height:1.8!important;color:#606266!important}.hl-cp-kv b{color:#303133!important}.hl-cp-product{grid-template-columns:64px 1fr!important;font-size:14px!important}.hl-cp-product a{color:#409eff!important}
.hl-cp-action-tags{display:flex!important;gap:9px!important;padding:4px 7px 9px!important}.hl-cp-action-tags button{height:30px;padding:0 12px;border:1px solid #b3d8ff;border-radius:3px;background:#ecf5ff;color:#409eff;font-size:14px;cursor:pointer}.hl-cp-action-tags button.danger{border-color:#fbc4c4;background:#fef0f0;color:#f56c6c}
.hl-cp-modal-mask{position:fixed;inset:0;z-index:2147482500;display:flex;align-items:center;justify-content:center;background:rgba(0,0,0,.45)}.hl-cp-modal-mask[hidden]{display:none!important}.hl-cp-modal{width:430px;background:#fff;border-radius:4px;box-shadow:0 12px 36px rgba(0,0,0,.22);overflow:hidden}.hl-cp-modal header{height:52px;padding:0 18px;border-bottom:1px solid #ebeef5;display:flex;align-items:center;justify-content:space-between;font-size:16px}.hl-cp-modal header button{border:0;background:transparent;font-size:24px;color:#909399;cursor:pointer}.hl-cp-modal-body{padding:24px 20px;color:#303133;line-height:1.7}.hl-cp-modal-body p{margin:0}.hl-cp-modal-body select{width:100%;height:36px;margin-top:12px;padding:0 10px;border:1px solid #dcdfe6;border-radius:3px;background:#fff;font-size:14px}.hl-cp-modal footer{padding:0 18px 18px;display:flex;justify-content:flex-end;gap:10px}.hl-cp-modal footer button{height:32px;padding:0 16px;border-radius:3px;cursor:pointer}.hl-cp-modal footer .secondary{border:1px solid #dcdfe6;background:#fff;color:#606266}.hl-cp-modal footer .primary{border:1px solid #409eff;background:#409eff;color:#fff}.hl-cp-modal footer button:disabled{opacity:.55}
.hl-cp-modal[data-action="partial_refund"]{width:624px}.hl-cp-modal[data-action="refund"]{width:420px}.hl-cp-modal[data-action="allow_return"]{width:490px}.hl-cp-modal[data-action="partial_refund"] .hl-cp-modal-body{padding:22px 32px 25px}.hl-cp-refund-steps{display:grid;grid-template-columns:1fr 112px 1fr;align-items:center;margin:0 22px 24px}.hl-cp-refund-steps>div{display:flex;align-items:center;gap:10px;color:#909399;font-size:14px}.hl-cp-refund-steps>div:last-child{justify-content:flex-end}.hl-cp-refund-steps span{width:26px;height:26px;border:1px solid #c0c4cc;border-radius:50%;display:flex;align-items:center;justify-content:center;background:#fff}.hl-cp-refund-steps i{height:1px;background:#dcdfe6}.hl-cp-refund-steps .active{color:#409eff}.hl-cp-refund-steps .active span{border-color:#409eff;background:#409eff;color:#fff}.hl-cp-refund-copy h4{margin:0 0 10px;font-size:18px;line-height:1.45;color:#303133}.hl-cp-refund-copy>p{color:#606266;font-size:14px;line-height:1.65}.hl-cp-refund-picker{margin-top:22px;padding:18px 20px;background:#f5f7fa}.hl-cp-refund-picker h5{margin:0 0 15px;font-size:15px}.hl-cp-refund-picker>div{display:flex;align-items:flex-end;gap:22px}.hl-cp-refund-picker label{display:flex;align-items:center;gap:16px;font-weight:600}.hl-cp-refund-select-wrap{position:relative;width:188px;font-weight:400}.hl-cp-refund-select{width:100%;height:36px;padding:0 11px;border:1px solid #dcdfe6;border-radius:3px;background:#fff;color:#303133;display:flex;align-items:center;justify-content:space-between;font-size:14px;cursor:pointer}.hl-cp-refund-select:hover,.hl-cp-refund-select.open{border-color:#409eff}.hl-cp-refund-select i{font-style:normal;color:#909399;transition:transform .15s}.hl-cp-refund-select.open i{transform:rotate(180deg)}.hl-cp-refund-menu{position:absolute;z-index:20;top:40px;left:0;width:220px;max-height:224px;overflow-y:auto;padding:5px 0;border:1px solid #e4e7ed;border-radius:3px;background:#fff;box-shadow:0 6px 18px rgba(0,0,0,.14)}.hl-cp-refund-menu[hidden]{display:none!important}.hl-cp-refund-menu button{width:100%;height:34px;padding:0 12px;border:0;background:#fff;color:#303133;display:flex;align-items:center;justify-content:space-between;cursor:pointer;font-size:14px}.hl-cp-refund-menu button:hover,.hl-cp-refund-menu button[aria-selected="true"]{background:#ecf5ff;color:#409eff}.hl-cp-refund-menu button span{color:#909399}.hl-cp-refund-equals{min-width:170px;height:36px;line-height:36px;color:#303133}.hl-cp-refund-copy.confirm{padding:0 4px}.hl-cp-refund-bullet{position:relative;padding-left:20px;margin-top:13px!important}.hl-cp-refund-bullet:before{content:"";position:absolute;left:3px;top:9px;width:6px;height:6px;border-radius:50%;background:#409eff}.hl-cp-refund-confirm{font-size:18px;font-weight:600;padding:8px 0 14px}.hl-cp-refund-confirm p{margin-top:14px;font-size:15px;font-weight:400}.hl-cp-refund-confirm small{display:block;margin-top:8px;color:#909399;font-size:12px;font-weight:400}.hl-cp-return-title{display:flex;align-items:center;gap:13px;font-size:18px}.hl-cp-return-icon{width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:#fff0f0;color:#f56c6c;font-size:23px}.hl-cp-return-copy{margin:18px 0 0 51px;color:#606266}.hl-cp-return-copy p{line-height:1.65}.hl-cp-return-cost{margin-top:13px!important;color:#303133!important}.hl-cp-return-note{margin-top:4px!important;color:#909399!important;font-size:12px}.hl-cp-modal footer button[hidden]{display:none!important}
@media(max-width:1500px){.hl-cp-grid{grid-template-columns:420px minmax(560px,1fr) 330px!important}.hl-cp-left{padding-left:12px!important;padding-right:12px!important}.hl-complaints-app{font-size:13px!important}.hl-cp-title h2,.hl-cp-title small{font-size:15px!important}.hl-cp-search select,.hl-cp-search input,.hl-cp-search button,.hl-cp-tabs,.hl-cp-dates input{font-size:13px!important}}
@media(max-width:1500px){.hl-cp-grid{grid-template-columns:360px minmax(520px,1fr) 310px!important}.hl-cp-title h2{font-size:14px!important}.hl-cp-card-body{grid-template-columns:50px 1fr!important}.hl-cp-card-body img,.hl-cp-card-body .hl-cp-noimg{width:50px!important;height:50px!important}.hl-cp-msg{max-width:84%!important}}

.hl-cp-title h2,.hl-cp-title h2 small,.hl-cp-title button{white-space:nowrap!important}.hl-cp-title h2{min-width:0!important}.hl-cp-title>div{flex:0 0 auto!important}
.hl-cp-left{padding-left:10px!important;padding-right:10px!important}.hl-cp-title h2,.hl-cp-title h2 small{font-size:16px!important}.hl-cp-title button{height:28px!important;font-size:12px!important;padding:0 15px!important}
.hl-cp-card{margin-bottom:14px!important;padding:10px 12px 5px!important;font-size:12px!important;line-height:normal!important;border-radius:10px!important}.hl-cp-card.active{padding:10px 12px 5px!important;border-color:#0091ff!important}.hl-cp-card-top{height:36px!important;margin:0 0 10px!important;padding:0 0 5px!important;border-bottom:1px solid #ebeef5!important;font-size:14px!important;line-height:20px!important}.hl-cp-card-top em{font-size:12px!important}.hl-cp-card-body{display:grid!important;grid-template-columns:55px minmax(0,1fr)!important;gap:10px!important;height:105px!important;font-size:12px!important;line-height:normal!important}.hl-cp-card-media{width:55px;height:100px;margin:0 0 5px;display:flex;flex-direction:column}.hl-cp-card-media img,.hl-cp-card-media .hl-cp-noimg{display:block!important;width:55px!important;height:76px!important;flex:0 0 76px!important;object-fit:contain!important;border:0!important;background:#fff!important}.hl-cp-detail-link{height:24px;flex:0 0 24px;width:55px;display:flex;align-items:center;justify-content:center;gap:3px;padding:0 5px;background:rgba(0,0,0,.55);color:#fff!important;text-decoration:none!important;white-space:nowrap;cursor:pointer}.hl-cp-detail-link span{font-size:11px}.hl-cp-detail-link.disabled{opacity:.55;cursor:default}.hl-cp-card-info{min-width:0;height:105px}.hl-cp-card-info>div{height:21px;display:flex;align-items:center;min-width:0;white-space:nowrap}.hl-cp-card-info b{overflow:hidden;text-overflow:ellipsis}.hl-cp-card-info .hl-cp-copy{flex:0 0 auto}.hl-cp-event{position:relative!important}.hl-cp-event:not(.closed):before{content:"";position:absolute;left:50%;top:-8px;width:12px;height:12px;border:3px solid #409eff;border-radius:50%;background:#fff;transform:translateX(-50%)}.hl-cp-event.current{border-top-color:#67c23a!important}.hl-cp-event.current:before{border-color:#67c23a!important}
.hl-cp-right{padding:0 14px 18px!important;font-size:12px!important;color:#222!important}.hl-cp-type-badge{margin:14px 0 11px!important;padding:4px 7px!important;font-size:12px!important}.hl-cp-right section{margin:0 0 24px!important;padding:0!important}.hl-cp-right section h3{height:35px!important;margin:0 0 14px!important;padding:8px 14px!important;background:#f5f5f5!important;color:#222!important;font-size:14px!important;line-height:19px!important;font-weight:400!important}.hl-cp-right section>p{margin:0 14px 14px!important;font-size:14px!important;line-height:1.15!important;color:#222!important}.hl-cp-action-tags{display:block!important;padding:0 14px!important}.hl-cp-action-tags>div{display:flex;align-items:center;gap:14px;flex-wrap:wrap}.hl-cp-action-tags button{height:28px!important;padding:0 15px!important;border:1px solid #b3d8ff!important;border-radius:3px!important;background:#ecf5ff!important;color:#409eff!important;font-size:12px!important;font-weight:500!important;line-height:12px!important;white-space:nowrap}.hl-cp-action-tags button.danger{border-color:#fbc4c4!important;background:#fef0f0!important;color:#f56c6c!important}.hl-cp-action-tags .hl-cp-contact{display:block;height:auto!important;margin:14px 0 0!important;padding:0!important;border:0!important;background:transparent!important;color:#0091ff!important;font-size:14px!important;font-weight:400!important;text-align:left}.hl-cp-history-event{display:flex!important;align-items:flex-start!important;gap:9px!important;margin:0 14px!important;padding:0!important;border:0!important;min-height:43px!important}.hl-cp-history-avatar{width:40px;height:40px;flex:0 0 40px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:#409eff;color:#fff;font-size:19px}.hl-cp-history-event>div:last-child{min-width:0}.hl-cp-history-event b{display:block!important;margin:0 0 6px!important;font-size:14px!important;line-height:19px!important;color:#222!important}.hl-cp-history-event p{display:flex!important;gap:6px!important;margin:0!important;font-size:12px!important;line-height:16px!important;color:#666!important}.hl-cp-history-event p span{color:#222}.hl-cp-kv{padding:0 14px!important;font-size:14px!important;line-height:1.65!important;color:#666!important}.hl-cp-kv>div{display:flex;align-items:center;min-width:0}.hl-cp-kv b{color:#222!important;font-weight:400!important}.hl-cp-product{grid-template-columns:58px minmax(0,1fr)!important;gap:10px!important;margin:12px 14px 0!important;padding:12px 0 0!important;font-size:12px!important;line-height:1.45!important}.hl-cp-product img,.hl-cp-product .hl-cp-noimg{width:58px!important;height:58px!important}.hl-cp-product a{font-size:12px!important;line-height:1.35!important;color:#0091ff!important;text-decoration:none!important}.hl-cp-product b{font-weight:500!important}.hl-cp-right section:last-child .hl-cp-kv{color:#888!important}.hl-cp-right section:last-child .hl-cp-kv b{color:#222!important}
.hl-cp-kv>div{align-items:flex-start!important;white-space:nowrap}.hl-cp-kv>div>b{min-width:0;white-space:normal;overflow-wrap:anywhere}
.side-menu .hl-cp-has-pending-badge{position:relative!important}.side-menu .hl-cp-sidebar-pending-badge{position:absolute;z-index:4;top:50%;transform:translateY(-50%);display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;border-radius:10px;background:#ff5b61;color:#fff!important;font-size:11px;font-weight:700;line-height:18px;box-shadow:0 0 0 1px rgba(255,255,255,.22);pointer-events:none}.side-menu .hl-cp-pending-group>.hl-cp-sidebar-pending-badge{right:28px}.side-menu .hl-cp-pending-sub>.hl-cp-sidebar-pending-badge{position:static;top:auto;right:auto;transform:none;flex:0 0 auto;margin-left:8px}body.hl-shell-sidebar-collapsed .side-menu .hl-cp-pending-group>.hl-cp-sidebar-pending-badge{top:6px;right:4px;transform:none;min-width:16px;height:16px;padding:0 4px;font-size:10px;line-height:16px}
.side-menu .menu-group>button.active>.hl-cp-sidebar-pending-badge,.side-menu .menu-group>button[aria-current="page"]>.hl-cp-sidebar-pending-badge{color:#fff!important}

/* V232：投诉回复区与售后消息共用同一套双栏尺寸、工具栏和输入区排版。 */
.hl-cp-warning{height:32px!important;flex:0 0 32px!important;padding:7px 14px!important;font-size:11px!important;box-sizing:border-box!important}
.hl-cp-composer.hl-as-composer{height:300px!important;flex:0 0 300px!important;display:block!important;padding:0!important;overflow:visible!important;background:#fff!important}
.hl-cp-compose-grid{display:grid!important;grid-template-columns:1fr 1fr!important;height:100%!important;min-height:0!important}
.hl-cp-compose-pane{position:relative!important;min-width:0!important;min-height:0!important;display:flex!important;flex-direction:column!important;background:#fff!important;border-right:0!important}
.hl-cp-compose-pane.left{border-right:1px solid #e7ebf0!important}
.hl-cp-tools{height:39px!important;flex:0 0 39px!important;gap:8px!important;padding:0 11px!important;box-sizing:border-box!important;font-size:13px!important}
.hl-cp-tools select{height:auto!important;padding:0!important;font-size:13px!important;color:#4c5d73!important}
.hl-cp-tools .hl-cp-blue{height:auto!important;margin:0!important;padding:6px 14px!important;border-radius:3px!important;background:#1b95ec!important;font-size:13px!important}
.hl-cp-tools .hl-cp-tool{height:auto!important;padding:7px 4px!important;background:transparent!important;color:#37475e!important;font-size:13px!important;white-space:nowrap!important}
.hl-cp-tools-spacer{flex:1 1 auto!important;min-width:8px!important}
.hl-cp-tools .hl-cp-send{height:30px!important;min-width:0!important;margin:0!important;padding:0 15px!important;border-radius:3px!important;border-right:0!important;background:#1698ed!important;font-size:13px!important}
.hl-cp-compose-pane textarea{width:100%!important;height:auto!important;min-height:0!important;flex:1 1 auto!important;padding:12px!important;box-sizing:border-box!important;font-size:13px!important;line-height:1.55!important;color:#334157!important;font-family:inherit!important}
.hl-cp-compose-pane.left textarea{padding:12px!important}
.hl-cp-count-row{height:26px!important;min-height:26px!important;flex:0 0 26px!important;padding:0 11px!important;border-top:0!important;justify-content:flex-end!important;background:#fff!important;box-sizing:border-box!important}
.hl-cp-char{position:static!important;margin:0 0 0 auto!important;align-self:center!important;color:#a4abb4!important;font-size:11px!important}
.hl-cp-quick-wrap{height:39px!important;display:flex!important;align-items:center!important}
.hl-cp-quick-pop{left:50%!important;bottom:37px!important;transform:translateX(-50%)!important;width:286px!important;max-height:365px!important;padding:14px 0 7px!important;overflow:visible!important}
.hl-cp-quick-search{height:36px!important;margin:0 15px 8px!important;border-radius:4px!important;padding:0 10px!important}
.hl-cp-quick-create{height:auto!important;padding:9px 16px!important}
.hl-cp-quick-list{max-height:260px!important;padding:2px 0 5px!important}
.hl-cp-quick-list button{height:auto!important;padding:9px 16px!important}
.hl-cp-outgoing-files{position:static!important;left:auto!important;right:auto!important;top:auto!important;flex:0 0 auto!important;max-height:72px!important;padding:0 8px!important;overflow:auto!important}
.hl-cp-outgoing-files:not(:empty){padding-top:6px!important;padding-bottom:6px!important;border-bottom:1px solid #edf0f3!important}
.hl-cp-outgoing-files:not(:empty)+textarea{padding-top:12px!important}

/* V234：保证鼠标人工点击回复输入框时有稳定焦点和可见反馈。 */
.hl-cp-compose-pane textarea{position:relative!important;z-index:1!important;pointer-events:auto!important;cursor:default!important;caret-color:#303133!important;user-select:text!important}
.hl-cp-compose-pane textarea:focus{box-shadow:inset 0 0 0 1px #409eff!important}
.hl-cp-modal[data-action="refund"]{width:400px}
.hl-cp-modal[data-action="partial_refund"]{overflow:visible}
.hl-cp-refund-menu{top:auto;bottom:40px;width:320px;max-height:none;overflow:visible;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));padding:5px}
.hl-cp-refund-menu button{min-width:0}
.hl-cp-return-cost.pending{color:#e6a23c!important}

/* V278: platform complaint events and seller return resolution timeline. */
.hl-cp-event{height:auto!important;min-height:47px!important;box-sizing:border-box!important;display:flex!important;flex-direction:column!important;align-items:center!important;justify-content:center!important;gap:5px!important;padding:9px 16px!important;text-align:center!important;line-height:1.35!important}
.hl-cp-event>b{font-size:14px!important;color:#303133!important}.hl-cp-event>span{font-size:13px!important;color:#606266!important;font-weight:400!important}.hl-cp-event a{color:#409eff!important;text-decoration:none!important}.hl-cp-event a:hover{text-decoration:underline!important}
.hl-cp-resolution{margin:16px 8px 12px!important;padding:12px 16px!important;border-top:1px solid #dcdfe6!important;border-bottom:1px solid #ebeef5!important;background:#fff!important;color:#303133!important;display:flex!important;flex-direction:column!important;gap:6px!important;line-height:1.45!important}.hl-cp-resolution b{font-size:14px!important}.hl-cp-resolution span{font-size:13px!important;color:#606266!important}

/* 投诉附件按文件类型显示，与售后消息附件保持一致。 */
.hl-cp-file{width:86px;min-height:72px;max-width:86px!important;padding:5px!important;box-sizing:border-box;display:flex!important;flex-direction:column;align-items:center;justify-content:center;gap:0!important;overflow:hidden}.hl-cp-file small{display:block;width:100%;margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-align:center;color:#7f8997;font-size:10px}.hl-cp-file-icon{position:relative;width:45px;height:40px;min-width:45px;display:flex;align-items:center;justify-content:center;padding:0;border:1px solid #dbe3eb;border-radius:4px;background:#f3f6f9;color:#5d7185;box-sizing:border-box;overflow:visible}.hl-cp-file-icon svg{width:27px;height:27px;stroke:currentColor;stroke-width:1.55;stroke-linecap:round;stroke-linejoin:round}.hl-cp-file-icon b{position:absolute;left:50%;bottom:5px;transform:translateX(-50%);min-width:25px;padding:1px 3px;border-radius:2px;background:#5d7185;color:#fff;font-size:8px;line-height:10px;text-align:center;letter-spacing:0}.hl-cp-file-icon.is-pdf{background:#fff3f3;border-color:#f3c8c8;color:#d83b3b}.hl-cp-file-icon.is-pdf b{background:#d83b3b}.hl-cp-file-icon.is-word{background:#f1f6ff;border-color:#c8d8f3;color:#2b67b1}.hl-cp-file-icon.is-word b{background:#2b67b1}.hl-cp-file-icon.is-excel{background:#eff9f3;border-color:#bfdfca;color:#238451}.hl-cp-file-icon.is-excel b{background:#238451}.hl-cp-file-icon.is-archive{background:#fff7e8;border-color:#efd8a8;color:#b77815}.hl-cp-file-icon.is-archive b{background:#b77815}.hl-cp-file-icon.is-image{background:#eef8ff;border-color:#bdddf3;color:#1688e8}.hl-cp-file-icon.is-image b{background:#1688e8}
.hl-cp-outgoing-files>.hl-cp-outgoing-file{display:inline-flex;align-items:center;gap:7px;max-width:280px;min-height:38px;height:auto;padding:4px 7px;border:1px solid #dcdfe6;border-radius:4px;background:#fff;color:#606266;white-space:nowrap;overflow:hidden}.hl-cp-outgoing-files .hl-cp-file-icon{width:31px;height:30px;min-width:31px;padding:0;border-radius:3px}.hl-cp-outgoing-files .hl-cp-file-icon svg{width:21px;height:21px}.hl-cp-outgoing-files .hl-cp-file-icon b{bottom:2px;min-width:21px;padding:0 2px;font-size:7px;line-height:8px}.hl-cp-outgoing-files .hl-cp-outgoing-name{display:block;min-width:0;height:auto;padding:0;border:0;background:transparent;overflow:hidden;text-overflow:ellipsis}.hl-cp-outgoing-files>.hl-cp-outgoing-file>button{flex:0 0 auto}

/* 同步说明由公共提示层移到 body，避免被左栏 overflow 裁掉。 */
.hl-cp-sync-tip.hl-tooltip-portal-layer{max-width:min(520px,calc(100vw - 24px))!important;white-space:normal!important;line-height:1.55!important}.hl-cp-sync-tip.hl-tooltip-portal-layer:after{top:-6px!important;bottom:auto!important;border:0!important;border-left:1px solid #dfe5ec!important;border-top:1px solid #dfe5ec!important}
.hl-cp-tools button:disabled,.hl-cp-compose-pane textarea:disabled{cursor:not-allowed!important;opacity:.55!important}.hl-cp-compose-pane textarea:disabled{background:#fafafa!important;color:#909399!important}
.hl-cp-compose-pane.left .hl-cp-tools{flex-wrap:wrap!important;height:auto!important;min-height:39px!important;flex-basis:auto!important;row-gap:4px!important}
.hl-cp-tools [data-act="ai-reply"]{white-space:nowrap!important;flex-shrink:0!important}

/* 投诉工作区：时钟与顶部融合，三栏独立滚动，窄窗口完整保留右侧详情。 */
body.hl-complaints-layout .app-main{display:flex!important;flex-direction:column!important;padding:0 11px 12px!important;gap:0!important;overflow:hidden!important;scrollbar-gutter:auto!important}
body.hl-complaints-layout .hl-complaints-host{position:relative!important;flex:1 1 auto!important;width:100%!important;height:100%!important;min-width:0!important;min-height:0!important;margin:0!important;border:0!important;border-radius:0!important;box-shadow:none!important;overflow:visible!important;background:#f1f4f8!important}
body.hl-complaints-layout .hl-complaints-app{position:relative!important;inset:auto!important;width:100%;height:100%;min-height:0;overflow:visible!important;background:#f1f4f8!important;box-sizing:border-box}
body.hl-complaints-layout .hl-cp-topline{width:calc(100% + 22px);height:72px!important;flex:0 0 72px!important;margin:0 -11px;padding:0 14px!important;gap:8px;box-sizing:border-box;border:0;border-bottom:20px solid #f1f4f8;background:#fff;font-size:13px;color:#536070!important}
body.hl-complaints-layout .hl-cp-topline b{font-size:13px;color:#24344e}
body.hl-complaints-layout .hl-cp-topline small{font-size:12px;color:#7b889a}
body.hl-complaints-layout .hl-cp-topline time{font-variant-numeric:tabular-nums;color:#637083;white-space:nowrap}
body.hl-complaints-layout .hl-cp-workspace{flex:1 1 auto;min-height:0;min-width:0;width:100%;overflow:auto;overscroll-behavior:contain;scrollbar-gutter:auto;box-sizing:border-box}
body.hl-complaints-layout .hl-cp-workspace:focus-visible{outline:1px solid #409eff;outline-offset:-1px}
body.hl-complaints-layout .hl-cp-grid{height:100%;min-height:360px;min-width:1296px;grid-template-columns:minmax(400px,27%) minmax(540px,1fr) minmax(340px,22%)!important;gap:0!important;background:#f1f4f8!important;box-sizing:border-box}
body.hl-complaints-layout .hl-cp-left{padding:0 16px 0 0!important;background:#f1f4f8!important;overflow:hidden!important}
body.hl-complaints-layout .hl-cp-title{height:auto!important;min-height:38px;flex:0 0 auto;gap:8px}
body.hl-complaints-layout .hl-cp-title h2{font-size:15px!important;line-height:22px;white-space:normal!important}
body.hl-complaints-layout .hl-cp-title h2 small{font-size:12px!important;white-space:normal!important}
body.hl-complaints-layout .hl-cp-title button{height:28px!important;padding:0 10px!important;font-size:12px!important}
body.hl-complaints-layout .hl-cp-search{height:34px!important;min-height:34px;flex:0 0 34px;grid-template-columns:84px minmax(0,1fr) 60px!important;margin:0 0 9px!important}
body.hl-complaints-layout .hl-cp-search input{min-width:0}
body.hl-complaints-layout .hl-cp-search select,body.hl-complaints-layout .hl-cp-search input,body.hl-complaints-layout .hl-cp-search button{font-size:12px!important}
body.hl-complaints-layout .hl-cp-search button{background:#009bfa!important;cursor:pointer}
body.hl-complaints-layout .hl-cp-tabs{flex:0 0 34px;height:34px!important;font-size:12px!important}
body.hl-complaints-layout .hl-cp-dates{flex:0 0 32px;height:32px!important;grid-template-columns:minmax(0,1fr) 26px minmax(0,1fr);gap:0;margin:9px 0 12px!important}
body.hl-complaints-layout .hl-cp-dates input{min-width:0;width:100%;box-sizing:border-box;font-size:12px!important}
body.hl-complaints-layout .hl-cp-list{min-height:0;overflow:auto;padding-right:0;overscroll-behavior:contain}
body.hl-complaints-layout .hl-cp-center{border:1px solid #e2e7ed!important;border-right:0!important;border-radius:6px 0 0 6px;min-height:0;overflow:hidden;box-sizing:border-box}
body.hl-complaints-layout .hl-cp-chat-head{height:48px!important;flex:0 0 48px!important;font-size:14px!important}
body.hl-complaints-layout .hl-cp-chat-head:empty{display:none!important}
body.hl-complaints-layout .hl-cp-history{min-height:0;overflow:auto;overscroll-behavior:contain;padding:14px 18px 20px!important}
body.hl-complaints-layout .hl-cp-right{position:relative;border:1px solid #e2e7ed!important;border-left:1px solid #d5dde7!important;box-shadow:inset 1px 0 #f1f4f8;border-radius:0 6px 6px 0;padding:0 12px 18px!important;overflow:auto;overscroll-behavior:contain;box-sizing:border-box}
body.hl-complaints-layout .hl-cp-right section h3{font-size:13px!important;font-weight:600!important;height:34px!important;padding:8px 12px!important;margin-bottom:12px!important;box-sizing:border-box}
body.hl-complaints-layout .hl-cp-right section>p{margin:0 12px 14px!important;font-size:12px!important;line-height:1.5!important;overflow-wrap:anywhere}
body.hl-complaints-layout .hl-cp-kv{padding:0 12px!important;font-size:12px!important;line-height:1.65!important}
body.hl-complaints-layout .hl-cp-history-event{margin:0 12px 12px!important;gap:8px!important}
body.hl-complaints-layout .hl-cp-history-event b{font-size:12px!important;margin-bottom:4px!important}
body.hl-complaints-layout .hl-cp-history-event p{flex-wrap:wrap;gap:2px 5px!important}
body.hl-complaints-layout .hl-cp-avatar,body.hl-complaints-layout .hl-cp-history-avatar{width:36px!important;height:36px!important;flex:0 0 36px!important;background:linear-gradient(145deg,#e4f2ff,#c7e2ff)!important;color:#2479cb!important;border:1px solid #b8d8f5;box-sizing:border-box;box-shadow:0 1px 3px #27619a14}
body.hl-complaints-layout .hl-cp-avatar svg,body.hl-complaints-layout .hl-cp-history-avatar svg{width:25px;height:25px;display:block}
body.hl-complaints-layout .hl-cp-msg.seller .hl-cp-avatar{background:#ecf8f0!important;color:#409569!important;border-color:#cbe8d6}
/* 消息通用 margin 简写不能覆盖卖家靠右的自动边距。 */
body.hl-complaints-layout .hl-cp-msg.seller{margin-left:auto!important;margin-right:0!important}
body.hl-complaints-layout .hl-cp-msg.seller .hl-cp-msg-main>b,body.hl-complaints-layout .hl-cp-msg.seller .hl-cp-msg-main>small{text-align:right}
body.hl-complaints-layout .hl-cp-msg.mediator .hl-cp-avatar{background:#fff7db!important;color:#a67713!important;border-color:#eee0af}
body.hl-complaints-layout .hl-cp-product{grid-template-columns:58px minmax(0,1fr)!important;gap:10px!important;margin:12px 12px 0!important;padding:14px 0 0!important;border-top:1px solid #e3e9f0;font-size:12px!important;line-height:18px!important}
body.hl-complaints-layout .hl-cp-product img{display:block;object-fit:contain!important}
body.hl-complaints-layout .hl-cp-product-info{min-width:0}
body.hl-complaints-layout .hl-cp-product-title{font-size:12px!important;font-weight:400!important;line-height:16px!important;overflow-wrap:anywhere;margin:0 0 4px!important}
body.hl-complaints-layout a.hl-cp-product-title:hover{text-decoration:underline!important}
body.hl-complaints-layout .hl-cp-product-title svg{display:inline-block;width:12px;height:12px;margin-left:3px;vertical-align:-2px;stroke:currentColor}
body.hl-complaints-layout .hl-cp-product-info>div{display:flex;align-items:baseline;flex-wrap:wrap;color:#657080}
body.hl-complaints-layout .hl-cp-product-info b{color:#263548!important;font-weight:400!important}
body.hl-complaints-layout .hl-cp-product-price{white-space:normal}
body.hl-complaints-layout .hl-cp-product-price>span{display:inline-block;white-space:nowrap}
body.hl-complaints-layout .hl-cp-composer.hl-as-composer{height:clamp(160px,19vh,220px)!important;flex:0 0 clamp(160px,19vh,220px)!important}
body.hl-complaints-layout .hl-cp-warning{height:auto!important;min-height:26px;flex:0 0 auto!important;padding:6px 12px!important;white-space:normal;line-height:16px}
body.hl-complaints-layout .hl-cp-no-results .hl-cp-center{border:0!important;background:#f1f4f8!important}
body.hl-complaints-layout .hl-cp-no-results .hl-cp-history{background:#f1f4f8!important}
body.hl-complaints-layout .hl-cp-no-results .hl-cp-composer{display:none!important}
body.hl-complaints-layout .hl-cp-workspace::-webkit-scrollbar{height:18px;width:10px}
body.hl-complaints-layout .hl-cp-list::-webkit-scrollbar,body.hl-complaints-layout .hl-cp-history::-webkit-scrollbar,body.hl-complaints-layout .hl-cp-right::-webkit-scrollbar{width:8px;height:8px}
body.hl-complaints-layout .hl-cp-workspace::-webkit-scrollbar-track,body.hl-complaints-layout .hl-cp-list::-webkit-scrollbar-track,body.hl-complaints-layout .hl-cp-history::-webkit-scrollbar-track,body.hl-complaints-layout .hl-cp-right::-webkit-scrollbar-track{background:#f5f7f9}
body.hl-complaints-layout .hl-cp-workspace::-webkit-scrollbar-thumb,body.hl-complaints-layout .hl-cp-list::-webkit-scrollbar-thumb,body.hl-complaints-layout .hl-cp-history::-webkit-scrollbar-thumb,body.hl-complaints-layout .hl-cp-right::-webkit-scrollbar-thumb{background:#c8d0d8;border:2px solid #f5f7f9;border-radius:6px}
body.hl-complaints-layout .hl-cp-workspace::-webkit-scrollbar-thumb:hover,body.hl-complaints-layout .hl-cp-list::-webkit-scrollbar-thumb:hover,body.hl-complaints-layout .hl-cp-history::-webkit-scrollbar-thumb:hover,body.hl-complaints-layout .hl-cp-right::-webkit-scrollbar-thumb:hover{background:#aab6c1}
body.hl-complaints-layout>#hl-fixed-hscroll,body.hl-complaints-layout>#hl-management-fixed-hscroll-v021,body.hl-complaints-layout>#hl-management-top-guard-v021{display:none!important}

/* 列表与导出共用双日历，日期弹层挂到 body，不撑高或被三栏裁切。 */
body.hl-complaints-layout .hl-cp-dates{display:block!important}
body.hl-complaints-layout .hl-cp-dates>input, .hl-cp-export-dates>input{display:none!important}
body.hl-complaints-layout .hl-cp-dates .cost-date-control{width:100%;height:32px}
body.hl-complaints-layout .hl-cp-dates .cost-date-trigger{font-size:12px!important}
.hl-cp-date-popup{z-index:2147483642!important;max-height:calc(100vh - 16px);overflow:auto}
.hl-cp-date-popup .cost-date-panel-head>span{display:flex;min-width:48px}
.hl-cp-date-popup .cost-date-panel-head>span:last-child{justify-content:flex-end}
.hl-cp-date-popup .cost-date-panel-head button{width:22px;min-width:22px;padding:0}
.hl-cp-date-popup .cost-date-panel-head strong{font-size:15px;white-space:nowrap}
.hl-cp-date-popup.is-days .cost-date-cell:disabled>span{width:100%;height:26px;border-radius:0}
.hl-cp-date-popup.is-days .cost-date-cell.is-today>span{color:#409eff}
.hl-cp-export-layer{position:fixed;inset:0;z-index:2147483640;display:flex;align-items:center;justify-content:center;padding:16px;box-sizing:border-box;background:rgba(0,0,0,.5);font:13px/1.5 "Microsoft YaHei",Arial,sans-serif;color:#606266}
.hl-cp-export-card{width:500px;max-width:100%;max-height:calc(100vh - 32px);overflow:auto;box-sizing:border-box;background:#fff;border:1px solid #e4e7ed;border-radius:7px;box-shadow:0 3px 12px #0002}
.hl-cp-export-card>header{display:flex;align-items:center;justify-content:space-between;height:56px;padding:0 22px;border-bottom:1px solid #dcdfe6;box-sizing:border-box}
.hl-cp-export-card h2{margin:0;font-size:16px;color:#303133;font-weight:600}
.hl-cp-export-card header button{border:0;background:transparent;color:#606266;font:25px Arial;cursor:pointer;padding:0;width:24px;height:28px}
.hl-cp-export-body{padding:38px 20px}
.hl-cp-export-range{display:flex;align-items:center;gap:5px}
.hl-cp-export-range label{white-space:nowrap;font-size:12px}
.hl-cp-export-range select{flex:0 0 100px;width:100px;height:32px;box-sizing:border-box;border:1px solid #dcdfe6;border-radius:4px;padding:0 8px;background:#fff;font:12px "Microsoft YaHei",sans-serif;color:#606266;outline:none}
.hl-cp-export-range select:focus{border-color:#409eff}
.hl-cp-export-dates{flex:1 1 auto;min-width:0}
.hl-cp-export-dates .cost-date-trigger{font-size:12px;padding:0 8px!important;gap:5px}
.hl-cp-export-dates .cost-date-control{width:100%}
.hl-cp-export-card footer{display:flex;justify-content:flex-end;margin-top:26px}
.hl-cp-export-card footer[hidden]{display:none}
.hl-cp-export-card [data-export-submit]{height:32px;min-width:74px;padding:0 16px;border:1px solid #009bfa;border-radius:3px;background:#009bfa;color:#fff;font:13px "Microsoft YaHei",sans-serif;cursor:pointer}
.hl-cp-export-card [data-export-submit]:hover{background:#168fee}
.hl-cp-export-card button:disabled{opacity:.55;cursor:not-allowed}
.hl-cp-export-error{margin:14px 0 0;color:#f56c6c;font-size:12px}
@media(max-width:550px){.hl-cp-export-range{flex-wrap:wrap}.hl-cp-export-range label{flex-basis:100%;margin-bottom:6px}.hl-cp-export-dates{min-width:200px}.hl-cp-date-popup .cost-date-pane{padding:10px 8px}.hl-cp-date-popup .cost-date-panel-head strong{font-size:13px}.hl-cp-date-popup .cost-date-panel-head>span{min-width:36px}.hl-cp-date-popup .cost-date-panel-head button{width:18px;min-width:18px}}